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Technical support for websites and web applications

Technical support for the website and web application

Post-release development and stability

  • We monitor compatibility with new browsers and device types.
  • We promptly identify errors, failures and vulnerabilities before they affect the operation of the website and web application.
  • We regularly review the code, check the business logic and performance.
  • We optimize page loading, architecture, and API usage to improve speed and stability.
  • Adding new functionality according to the TOR or in response to user behavior
  • Analyzing weaknesses, speed, and UX
Discuss the project
до 28%
budget savings on development
50+
completed projects
5,7%
staff turnover

Advantages of technical support services for websites and web applications

For the business owner
For the business owner
  • Understanding the technical condition of the website and web application
  • Reducing the risks of unplanned expenses and downtime
  • Confidence in the stable and safe operation of the resource



Find out the cost and terms of technical support for the website and application

Get a KP
For the head of the sales department
For the head of the sales department
  • A minimum of technical failures and a higher conversion rate on the site
  • Quick elimination of problems preventing the user from submitting a request or making a purchase
  • Reliable sales channel without loss of data and customer requests



To order the maintenance of the website and the web platform

Schedule a consultation
For the product owner
For the product owner
  • Updates based on new requirements
  • The ability to quickly implement improvements and new features
  • Post-release support without loss of development pace and quality



Plan technical support for the app and website.

Order a service

The cost of technical support for websites and web applications

from 3 months
from 1600 ₽/hour
projects starting from 100 thousand rubles.
LighTech The warranty period is 2 weeks
LighTech Comprehensive audit
LighTech The optimal team for the task
LighTech Support and mentoring from experts in related fields
LighTech Transparent process — TK work, reporting, tracking, timing control

The LighTech Team

Project managers
Product managers
DevOps engineers
Architects
Frontend Developers
Backend Developers
Mobile Developers
Flutter-
iOS Developers-Developers
Android Developers
QA Engineers
UX/UI specialists
Scrum Masters
Analysts
Designers
Marketers
Copywriters
Learn more about the team

Tell us about your project.

And we will offer you the optimal solution based on our experience, create a roadmap for the project and estimate the time and cost of development.
Discuss the project
LighTech

Our advantages

Scrum.org certification
Scrum.org certification
Our team is certified according to international standards Scrum.org . We apply the best practices of agile development to your business.
The Open-Source approach
The Open-Source approach

Active participation in open-source projects allows you to create reliable solutions using proven technologies and keep up with the times. 

The component approach
The component approach
Our solutions are created from ready-made tested components. This speeds up development and scaling, as well as making further support easier.
Worked commands
Worked commands

Our experts with extensive experience in working together guarantee efficiency, coherence and quality of the final product.

Experience in BPMS, CRM, and Highload development
Experience in BPMS, CRM, and Highload development
We are not new to complex projects. We have extensive experience in creating BPMS, CRM and high-load systems.
Accredited IT company
Accredited IT company

Proven professional qualifications, reliability and compliance with advanced industry standards.

They trust us.

Bayer
Bronevik
Stabilafonder
X5Group
W
Lean Apps

Industry experience

Stages of technical support for websites and applications

1

Technical audit and analysis

We evaluate the current state of the website or web application: we check the logs, architecture, security, download speed and the functionality of the main functions. We identify vulnerabilities, bugs, and risk areas.

2

Formulation of tasks and work plan

We determine priorities, for example, the elimination of critical errors or planned improvements. We form the terms of reference, describe the goals, limitations and deadlines. We coordinate the plan with the customer.
3

Implementation and maintenance

We perform fixes, optimizations, and improvements: we improve performance, device adaptation, browser compatibility, and the logic of working with the API and database. We ensure continuous and stable operation of the service.

4

Documentation and reporting

We update the technical documentation for the project, record the changes made, and generate regular progress reports, including on accessibility and download metrics.

Why does a business need technical support for websites and web applications?

If your website or web application is part of a business process, a sales channel, or a customer service, maintenance becomes necessary. Technical support allows you to ensure stable operation, quickly respond to failures, implement improvements and maintain a competitive advantage.

Support is important in situations where:

  • Users complain about errors, slow operation, or unavailability of the service.
     

  • You are planning to scale, add new functionality, or adapt to browser and platform updates.
     

  • Constant monitoring of the security and stability of the resource is necessary.
     

  • The internal team does not keep up or does not cope with the tasks of support.
     

  • It is necessary to reduce technical and reputational risks, especially under high loads.

We support projects at all stages: from auditing and initial setup to long-term maintenance, integrations and productivity improvements.

We have extensive experience in developing web platforms and websites for fintech, media, medtech, foodtech, agrotech, retail, industry and more. Our case studies include projects that have helped customers from different industries to increase efficiency and scale.

Frequently asked questions about website and application maintenance

What is included in the maintenance of a web solution?
Why would a business order tech support?
Is it possible to refine the product as part of technical support?
Is it possible to connect to technical support if the website or web application was created by another team?
Do I need technical support if the site is working fine?
Is it possible to order only an audit without further maintenance?

What will you get after completing the project

Get artifacts from the project
Open
Documentation
Documentation
Closing documents
Closing documents
Support
Support

Projects that we have implemented

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